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MatRules referenceResponsible play

Responsible play

Free UK help, a private self-check, deciding the end of turn, breaks, sleep, flashing light, motion sickness, spending and paid random items, chat safety, PEGI labels, family controls and gaming disorder.

Section A21 rulings

A.1Why this page exists

The quests in our deck are built to be hard to put down: one more room, one more run, one more chapter. That pull is part of what makes them wonderful, and it is also why a site that recommends them should be honest about the downside and about how to keep play a pleasure rather than a habit that runs the evening.

A.2Free, confidential help

Paid random items such as loot boxes, card packs and prize wheels share features with gambling: you pay before you know what you will get, and that uncertainty is what makes them easy to keep buying. If the time or money going into games feels out of control, for you or someone you care about, these organisations help for free and in confidence:

  • GamCare

    Free, confidential support for anyone whose play or spending feels out of control, and for the people around them. The National Gambling Helpline, 0808 8020 133, and live chat are open day and night.

    Visit GamCare

  • Gambling Therapy

    Free online support from trained advisers, with peer groups and self-help tools, available worldwide and in many languages.

    Visit Gambling Therapy

A.3Blocking and treatment

If gaming or spending starts to drift towards gambling, or you worry that it might, these UK services can block access, offer treatment and support families:

  • GAMSTOP

    Free UK self-exclusion. If play has drifted towards gambling websites, it blocks every UK-licensed gambling site and app for six months, one year or five years.

    Visit GAMSTOP

  • Gordon Moody

    A UK charity offering residential treatment, online recovery programmes and support for families when gambling has become harmful.

    Visit Gordon Moody

  • NHS gambling support

    NHS advice on warning signs and self-help, and how to refer yourself to a specialist NHS clinic in England.

    Visit NHS gambling support

A.4Urgent help and young people

Free and confidential, for anything that is worrying you, not only games:

  • Childline

    For anyone under 19, about anything at all: call 0800 1111 free, or talk to a counsellor online.

    Visit Childline

  • Samaritans

    Someone to listen at any hour, without judging: call 116 123 free from any phone.

    Visit Samaritans

  • YoungMinds

    Mental health support for young people, and a helpline for parents and carers worried about a child.

    Visit YoungMinds

In an emergency, call 999. For urgent medical advice that is not an emergency, call NHS 111 or visit nhs.uk. You can also text SHOUT to 85258 for free, confidential support at any hour.

A.5A private self-check

Thinking about the last few months, how often is each of these true for you?

  1. I play for much longer than I meant to.
  2. Gaming pushes out sleep, meals, school, work or time with people.
  3. I feel restless, irritable or low when I cannot play.
  4. I spend more on games, expansions or extras than I planned, or keep the amount to myself.
  5. I play mostly to escape how I feel, not because it is fun.
  6. I log in for daily rewards, streaks or events even when I do not want to play.
  7. I keep starting one more run or chapter long after it stopped being enjoyable.
  8. I lose my temper with the game, other players or myself after a defeat.
  9. I have tried to cut down on gaming and found it hard.
  10. Someone close to me has said they are worried about how much I play.

This is a prompt to reflect, not a diagnosis. Your answers stay on this page and are never sent anywhere.

A.6Decide the end of turn before you start

  • Before the first card, decide how long tonight is and where it ends. Every review in our deck names an end of turn.
  • Lay out tonight’s hand: a start, screens off, a rest card between games and nothing bought during play.
  • Switch on the play-time limits on your console, computer or phone as well; they hold when willpower does not.
  • Stop at a save point, never halfway, so stopping never feels like losing progress.
  • Keep some evenings completely game-free.

A.7Playing with others

  • Agree when the session ends before you start, not when someone wants to leave.
  • Make “last run” mean the last run. Nobody should feel bad for logging off at the agreed time.
  • Defeat is part of every good game. If it leaves someone upset, take a break rather than an instant retry.
  • Playing with people you know makes stopping easier: strangers will never ask you to stay for one more.

A.8Breaks, eyes, ears and body

  • Every twenty minutes, look at something about six metres away for twenty seconds.
  • Every half hour or so, stand up for a few minutes, stretch and drink some water.
  • Keep headphones at around 60% volume or lower, and turn on the headphone safety alerts your phone or console offers.
  • If your hands, wrists, neck or eyes hurt, stop, and see a GP if it keeps happening.

A.9Sleep

Switch screens off at least an hour before bed. Bright screens and absorbing games keep the brain alert long after the game is closed, and late sessions almost always run long. Teenagers usually need eight to ten hours of sleep, adults seven to nine. Consoles and phones keep bedtime and downtime settings in their family controls.

A.10Flashing light and photosensitivity

A small number of people can have seizures triggered by flashing lights or patterns, sometimes for the first time and without any history of epilepsy. Read each game’s warning, play in a well-lit room, sit well back from the screen and stop at once if you feel dizzy or notice altered vision or twitching. If anyone in the family has epilepsy, talk to a doctor before playing.

A.11Motion sickness

Fast cameras, screen shake and quick scrolling can bring on nausea, headaches and dizziness. Turn off camera shake and motion blur where the game allows, sit further from the screen, keep a light on and stop at the first sign of feeling unwell. It usually passes quickly with rest.

A.12Spending, expansions and paid random items

  • Agree a monthly amount before playing, never during a session.
  • Finish the base game before buying expansions, and buy them one at a time.
  • Work out what any coins, gems or credits cost in pounds before spending them.
  • Avoid paid random items: not knowing what you will get is exactly what makes them hard to stop buying.
  • UK industry principles say under-18s should not be able to buy paid random items without a parent or carer knowing; platform spending limits are how that works at home.
  • Keep purchase approval switched on and remove saved cards from children’s accounts.

A.13Daily rewards, streaks and notifications

Login rewards, streaks, season passes, weekend events and limited-time offers are designed to bring you back on the game’s timetable, not yours. Turn off game notifications, let a streak go without guilt and come back when you actually want to play. None of the quests in our deck needs you to log in every day.

A.14Who can talk to you online

  • Set text and voice chat to friends only, or off, in each game and on the platform.
  • Never share passwords, your address, school, phone number or photos.
  • Be careful with anyone who wants to move to another app, offers gifts, asks for pictures or asks you to keep a secret.
  • If an adult’s contact with a child feels wrong, report it to CEOP. Internet Matters has step-by-step setup guides for consoles and apps.

A.15Hard bosses and losing streaks

After a few defeats in a row, frustration builds quickly and play gets worse, not better. Lower the difficulty, use assist options without guilt, step away at the next save and come back another day: the attempt that finally works is rarely the one started at midnight.

A.16Age labels

Games sold in the UK carry PEGI age labels: 3, 7, 12, 16 and 18, with notices for in-game purchases and in-game purchases (includes random items). PEGI 12, 16 and 18 are legally enforced for games sold in UK shops, overseen by the Games Rating Authority. The PEGI label guide explains every symbol. A label rates the game, not the other players in it.

A.17Family controls

Every console, computer and phone can set daily play time, a bedtime, spending approval and who can chat: Nintendo Switch Parental Controls, PlayStation Family Management, Xbox Family Settings, Steam Families, Apple Screen Time and Google Family Link. The age ratings and family controls section of our home page says where each one lives.

A.18Accessibility is not cheating

Subtitles, colour-blind modes, reduced motion, story difficulty settings, larger text and remapped controls are all part of playing comfortably. Using them is never cheating, and they often make the difference between a good evening and a frustrating one.

A.19When gaming becomes a problem

The World Health Organization describes “gaming disorder” when gaming takes priority over other interests and daily life despite the harm it causes, usually for a year or more. Signs to watch for:

  • regularly playing far longer than planned;
  • losing sleep, or missing meals, school, work or friends;
  • irritability, low mood or anxiety when not playing;
  • spending more than intended, or hiding it;
  • dropping other hobbies and people.

The NHS National Centre for Gaming Disorders treats people aged 13 and over in England and Wales, and a GP can point you to support anywhere in the UK.

A.20Helping someone else

Start by asking what they enjoy about the game and who they play with. Agree small steps together, such as a set end of turn or friends-only chat, rather than a sudden ban, and plan things away from screens that are genuinely fun: a walk, a meal or a card game on the kitchen table all count.

A.21How this site is built

Questarne has no accounts, notifications, streaks, countdown offers or rewards for coming back. Questions about this page are welcome through hello@questarne.co.uk.